Craig Coale

Senior Advisor – Public Safety and Defense, Cisco Systems Smart Communities Organization

Craig Coale is Senior Public Safety and Defense Advisor in Cisco Systems Smart Communities Organization. He has seen great success in creating measurable customer value, enhancing mission space effectiveness, and generating positive public safety and service outcomes as both a technical and operational advisor utilizing experience from a combined 20 years in military service and 20 years in technical advising. Craig left active duty military service after 10 years as a ground combat and marksmanship instructor to pursue technical endeavors. During the early 2000s, Craig was the leading architect for technical communications at Kentucky’s Commonwealth Office of Technology. He then lead Nortel’s Global Municipal Wireless Solutions business unit and was subsequently Avaya’s Global Practice Director for Aura Collaboration. Craig was also active in evaluation and application of Forrester Research’s Customer Experience Maturity Playbook and was invited as Key Note speaker at the Forrester Research Global Conference for the development and leadership of highly effective small teams. While at Cisco, Craig has lead the development of innovative solutions for the world’s largest enterprises and now advises US Defense and Federal/State/Municipal agencies on the application of technology as a force multiplier for public safety initiatives. Currently, he is an active member of the National Guard, as a military police element leader with the 123rd Contingency Response Group - Phoenix FIST team, Non-Commissioned Officer in Charge of Training, and the Sniper Section Leader. Recent deployments are to Africa and Iraq. Craig has volunteered on the Board of Directors and acted as the ground search coordinator for Bluegrass Search and Rescue. Along with being a father with five wonderful kids, Boy Scout Council leader, and active in community and national philanthropy causes, Craig is also a nationally recognized adventure racer featured on an Outdoor Channel television series. In addition to numerous industry certifications, he has a constant quest for learning currently finishing two more degrees in Criminal Justice and Theology, along with a Masters Certificate through Villanova University in ROI and TCO methodologies.

Dan Craigie

9-1-1- Project Manager, ECN

Dan joined ECN in November of 2016 as a 9-1-1 Project Manager. His primary duties include leading the development and review of a statewide firewall RFP for the procurement and ongoing maintenance and monitoring of PSAP firewalls along with the associated installation, configuration and on-management of the project. Additionally, he is leading efforts to ensure consistency in 911 call configurations, NG911 network monitoring, and other initiatives related to Minnesota's ESInet. This is done in coordination with our statewide 911 service provider (CTL), the Statewide Emergency Communications Board, and the Metropolitan Emergency Services Board. Dan has 8+ years of experience working on technology projects ranging from submarine-satellite communications to public Wi-Fi deployments and everything in-between. He holds a Master of Public Policy from the Humphrey Institute of Public Affairs with a focus on Technology policy.

Tracy Eldridge

911 Operations Lead, RapidSOS

Tracy has been in public safety since the late 90’s and is currently the 9-1-1 Operations Lead at RapidSOS. She was the Chief Dispatcher for a Massachusetts communications center from 2003 to 2016 and is also a firefighter/EMT. Tracy's passion for teaching telecomunicators, EMTs and firefighters started in 2006 and in her spare time she travels around the country teaching telecommunications with The Public Safety Group and is also working with the Denise Amber Lee Foundation on their Quality Assurance initiative.

Red Grasso

FirstNet Single Point of Contact, North Carolina Department of IT

Red Grasso is the Single Point of Contact (SPOC) for the FirstNet project in North Carolina. He spent a decade as a firefighter before moving into the technologies and deploying a regional P25 trunked radio system. Focusing on public safety communications, he has served in many roles at different levels of government including disaster response at the local, state, and federal levels. Red is also responsible for the communications system at the annual Burning Man event in Nevada.

Vic Jensen

Director of Technology, Unication USA Inc.

Vic Jensen has been in the technology field for almost 50 years and is currely a Senior Manager with Unication USA. Prior to Unication, he spent 31 years with Motorola holding Director level positions in Engineering and Corporate Research.

Tom Justin

Owner, On Target Training and Consulting

Tom is co-owner of On Target Training & Consulting, a company which specializes in several facets of public safety training including incident command principles and communications training. To date, OTTC's has provided training in 5 states to over 5000 personnel. He recently retired from the St. Cloud Police Department and is currently providing Regional Planner services for Minnesota HSEM Region IV. He has over 29 years of law enforcement experience. His career achievements include assignments as an officer, promotion to Sergeant and Lieutenant. Tom has been in command of various aspects of Law enforcement including Patrol, Criminal Investigations, School Resource Officers, Gangs and Drugs, SWAT and special projects including three years as the ARMER Radio System Central Minnesota Regional Interoperability Coordinator. He has provided instruction on various subjects to public safety personnel for over 27 years. Tom is a graduate of the United States Army Military Police School, a 1988 graduate of Alexandria Technical College, and a 1999 graduate of Northwestern University Staff and Command, and is a former elected official serving 8 years as a school board member.

Jen McDonough

Motivational Speaker & Amazon Top 100 Author, The Iron Jen

Jen and her family are most known for paying off over $212,000 worth of debt and medical expenses in 4 years. Their story has been featured in local, national and international media. She is also an 8-time national weightlifter, MN Hall of Fame inductee, and 2-time US Olympic Festival medal winner as well as an Ironman triathlete and volunteer firefighter. All 3 of her books have hit Amazon’s Top 100 categories including her book 5 Minutes a Day to Living Beyond Rich which hit #1 under Amazon’s budgeting category. She lives in Lindstrom, MN with her husband and four kids. You can find out more about her at

Ed Mills

FirstNet Outreach & Education Manager, Colorado Governor's Office of Information Technology

Ed Mills is an Engagement Manager in the Colorado Governor's Office of Information Technology. He and his team are responsible for coordinating broadband efforts across the state of Colorado to support public safety critical communications across the state. Ed also spends his time helping stakeholders understand and leverage technologies that save lives and protect property. Ed is a native of Colorado and has worked in the Public Safety sector nationally and internationally for the past 12 years. He is a domain specialist in counter terrorism technologies such as StreetLab Mobile (Raman), Mobile Trace (ITMS) and acoustic wave. He has worked alongside many of the major cities’ law enforcement and fire departments like Seattle Fire, Massachusetts Hazardous Materials Unit, Los Angeles Harbor Police and Bomb Squad. Ed has also worked with the DEA in Quantico, ICE, ATF, and the Coast Guard. He assisted Mexican Customs, Federal Police and the Mexican Army to help them detect drugs and explosives. Ed was the project lead on GE Security’s 3-B laser product - a device that detects chemical as well as biological threats. Ed also enjoys the role of educator. He is a firearms instructor in Colorado as well as a certified instructor with the Utah Bureau of Criminal Investigations. For the past 20 years he has also worked as a teacher and administrator in Missouri, Hawaii and Colorado, publishing books and developing curriculum along the way. Ed has always felt passionately about service and giving back to the community. He is a Lieutenant with Evergreen Fire Rescue where he serves as a firefighter, emergency medical technician (EMT), swift water rescue swimmer, and public information officer (PIO). Mr. Mills serves on the high-risk extrication team in the Denver metro area and is a Fire Information Duty Officer for the mountain area. He also served as a military policeman in the United States Army for 6 years.

Dave Theis

Senior System Technologist, Motorola Solutions, Inc.

Dave Theis has 36 years of experience in land mobile communications. He has 35 years with Motorola, serving in multiple roles from Factory Technical Representative, Systems Engineer, Program Manager, System Integration and Test manager, and System Technologist. Dave has been working on Motorola trunking systems beginning with the first 5-channel analog system in Chicago in 1982, and all the way up through complex Astro 25 IP-simulcast systems being delivered to customers today. He holds a B.S. degree in Technical Management specializing in Information Technology. Dave has multiple certifications from CompTIA; ETA Master Technician; and FCC Licensed.