Breakout Sessions

Vendor Provided Training Opportunities

All of the sessions in the Vendor Training Opportunities track will be presented by conference exhibitors. Sessions presented by vendor representatives may reflect to some extent vendor opinions relative to topics presented.

Session A - Monday, April 29, 2019 1:30 PM - 2:30 PM

A1 ECN and SECB 101

Jill Rohret, Executive Director, Metropolitan Emergency Services Board (MESB)
Jim Stromberg, ARMER Program Manager & Statewide Interoperability Coordinator, DPS-ECN
Marcus Bruning, Regional Interoperability Coordinator, Northern Minnesota, DPS ECN
Micah Myers, IT Director, City of St. Cloud
Dan Craigie, Deputy Director, ECN
Bob Hawkins, Assistant Commissioner, Minnesota Department of Public Safety

This is an excellent session for those new to public safety communications governance and a great refresher for those that have been around. Attendees of this session will learn about the Statewide Emergency Communications Board, regional Emergency Communications Board governance, and the Department of Public Safety's division of Emergency Communication Networks. Panelists will review the functions of each body, how their work intersects, and how it differs.

A2 IPAWS SOP, Template Development and Testing

John Dooley, IPAWS Program Manager, DPS-ECN

You have your IPAWS alerting authority, but haven't documented the; why, when or who in your organization would use it, and what to do after the message is sent. This session takes you through a comprehensive Standard Operating Procedure (SOP) that you can tailor to your needs. It is written to address the requirements of both the Emergency Management Accreditation Program (EMAP) and NENA Drills and Exercises Information Documents; writing templates to tailor messages to the known hazards in your jurisdiction; working with the Joint Interoperability Test Command (JITC) laboratory to practice your procedures; and testing your system through both live and test environments.

A3 RF Site Radio Analyzer Discussion

Brandon Larson, Radio Technician, City of St. Cloud
Nathan Timm, Radio System Manager, Washington County Sheriff's Office
Dave Thomson, Systems and Communications Administrator, Rochester Police Department
Mike Burton, Radio Communications Specialist, Olmsted County Sheriff

In this open discussion, we will talk about the benefits and the challenges that groups are seeing across the state in using an Over-The-Air RF Analyzer. Discussion topics include: Costs, Man-power, implementing IP Network and others.

A4 Next Generation First Responder

Jim Jarvis, Emergency Communications Coordinator, Cybersecurity and Infrastructure Security Agency

DHS S&T launched the Next Generation First Responder Apex program in 2015 to adapt existing technology, develop new capabilities and integrate next-generation technologies to expand first responder mission effectiveness and safety. The NGFR Apex program works with responders across the country to ensure they are better protected, connected and fully aware, regardless of the hazards they encounter. To make that vision possible, NGFR is partnering with industry to design an integrated, standards-based environment for first responder technologies.

The Apex Next Generation First Responder (NGFR) program seeks to develop a scalable and modular ensemble that includes an enhanced duty uniform, personal protective equipment, wearable computing and sensing technology, and robust voice and data communication networks. To do so, NGFR will harness the best existing and emerging technologies and integrate them in a well-defined and standards-based open architecture. By providing core capabilities suitable for all jurisdictions and disciplines, as well as specialized technology more appropriate for metropolitan areas, NGFR's cutting-edge technologies will accelerate decision-making and improve response. With enhanced protection, communication and situational awareness, first responders can better safeguard lives and property before, during, and after incidents. Additionally, as part of the NGFR, S&T launched the Responder Technology Alliance, bringing together responders, industry, federal agencies, research institutions, academia and other stakeholders to focus on the most difficult technology challenges along the road to identifying the "Responder of the Future."

A5 PSAP Media Training

Amber Schindeldecker, Public Information Officer, Emergency Communication Network/Homeland Security and Emergency Management
Dana Wahlberg, Director - Minnesota Department of Public Safety, Emergency Communication Networks Division

Imagine this: A telecommunicator answers a 9-1-1 line. The caller says, "I've been calling 9-1-1 for 10 minutes and keep getting a recorded message saying the number is no longer in service." Other 9-1-1 calls are coming through seamlessly. A second telecommunicator pulls out their personal cell phone and places a test call to 9-1-1, only to receive a "fast-busy" signal.

What are the best next steps to take? Report it to the 9-1-1 service provider? Send a message on social media alerting folks that 9-1-1 is "down"? Call your neighboring PSAP to see what they are experiencing? Call ECN? Or just ignore it, because eventually, things will return to normal? This session will provide some basic tips and tools that PSAPs can implement quickly and effectively to not only CONTROL the MESSAGE but keep all interested parties informed--regardless of the magnitude of the disruption.

A6 Real Life, Day-to-Day Interoperability Challenges

Angie Wicks, Dispatch Sergeant, Blue Earth County
Mary Borst, System Manager, Mayo Clinic Medical Transport Emergency Communications Center
Jill Bondhus, Administrator, Rice and Steele 911 Center
Keith Ruffing, Police Officer, Saint Peter Police Department

This interactive session will discuss communication challenges faced by emergency responders every day. We will highlight common events where interoperability technologies and procedures worked well and touch on some items when it failed. Audience input and participation will be strongly encouraged! The target audience will be dispatch, EMS, law enforcement and fire personnel.

A7 Vendor Session (Oracle and Talari Networks) Failsafe SD-WANs for E911 Call Centers

Andy Gottlieb, Co-Founder of Talari Networks and Oracle Vice President, SD-WAN Solutions, Oracle and Talari Networks

Why SD-WANs; Why Failsafe SD-WANs; Failsafe SD-WAN technology; Failsafe SD-WAN Enabling E911 Call Centers; Case Study: Maricopa Region 911; Question & Answer Session

Session B - Monday, April 29, 2019 3:00 PM - 4:00 PM

B1 Strategies for Engaging Elected and Senior Officials

Minnesota's SECB Governance Structure is locally driven. County and locality officials are charged with making essential decisions regarding public safety communications. The current public safety communication environment is highly technical and may pose challenges for elected officials. In order to be successful in implementing these initiatives, they must rely on subject matter, technical, and operational experts to guide their decision making process. This facilitated round table discussion will highlight partnerships between responders, technical staff, and elected officials toward the common goal of improving and optimizing public safety communications.

B2 SECB Standards Review

Cathy Anderson, Standards & Training Coordinator, DPS ECN
Linda Muchow, Technology Specialist, Alexandria Technical and Community College

What are Statewide Emergency Communications Board (SECB) Standards? Why are they being renumbered, reclassified, and reformatted? This breakout session will provide you with updates about the current status of SECB Standards.

B3 Encryption Best Practices

Nathan Timm, Radio System Manager, Washington County Sheriff's Office
Scott Haas, Director of Emergency Management and Communications, Scott County Sheriff's Office

This session will explore the pros and cons of using voice encryption in public safety radio communications, encryption types commonly used in P25 voice radio networks, best practices to implement encryption, technology needed to support encryption, and interoperability challenges resulting from encrypted radio communication.

B4 Wireless Location Standards

Brandon Abley, Director of Technical Issues, NENA
Dustin Leslie, 9-1-1 Analyst, DPS-ECN

Join us for a panel discussion on developments in 9-1-1 location accuracy. AT&T, Sprint, T-Mobile, and Verizon have committed to adding new location-based tools with existing wireless 9-1-1 location technologies. Meanwhile, Device-Based Hybrid (DBH) location technology solutions used by companies such as Apple and Google are beginning to take shape. In addition, several vendors in the industry are changing the way we see call location data. With these developments unfolding nationwide, what does this mean for Minnesota? This session is aimed towards local PSAP personnel to learn how these changes will affect their dispatch centers in the short-term, as well as the long-term.

B5 IPAWS for ICS & First Responders

John Dooley, IPAWS Program Manager, DPS-ECN

What happens when the Incident Commander needs to make the decision to warn the public? This session covers the best method for any size incident, as well as what information you need to provide, and when, to warn the public. Focus will be on the decision making process of how best to communicate the hazard to the public with what action they need to take.

B6 NPSBN Wireless Broadband Program Update

David Deal, Sergeant, Investigations Division, Digital Forensics / Technical Service, Washington County Sheriff's Office
Melinda Miller, Wireless Broadband Program Manager, DPS-ECN

Coverage and Collaboration are two objectives that have been high on the list for MN and what First Responders need from this program. This is a program update. We will discuss how the Wireless Broadband committee is changing to support our governance initiatives around coverage and collaboration. This is an outlook for the next year or two which will align with the strategic plan that is currently in place for ECN.

B7 Vendor Session (Solacom Technologies) Cybersecurity 101: What Every PSAP Needs to Know

Bill Wiswell, Solutions Architect, Solacom Technologies

Is your emergency call handling and management system protected from a potential cyberattack? Would you know what to do if your PSAP was targeted? PSAPs in many states have fallen victim to malicious attacks by hackers able to disrupt and crash emergency 9-1-1 service. In this informative session, you will learn what kind of threats are out there, what makes a 9-1-1 call handling and management system vulnerable to an attack, what your PSAP should have in place to stay one step ahead, and how to recover from an attack.

Session C - Monday, April 29, 2019 4:10 PM - 5:10 PM

C1 Strategic Plan Implementation at Regional and Local Level

This facilitated round table discussion promotes long-range planning for all emergency communication initiatives, both locally and statewide. Members of all seven regions worked together to develop the SECB's Strategic Plan for the next three years. The SECB Governance Structure is driven by Minnesota's seven regional emergency communications boards. Each region plays a key role in bringing the strategic plan initiatives to life. This discussion will focus on regional efforts and planning in-line with each SECB approved strategic plan goal.

C2 GIS Project Status and Future

Norman Anderson, NG9-1-1 Project Manager, Geospatial Information Office

What is the status of Next Generation 9-1-1 GIS project? What GIS data is being prepared and collected? Join ECN and MnGeo to discuss who are the partners developing the GIS data, how it's being reviewed, and what the products are that will be developed. Those in attendance will find out when will these products be ready, and finally, what is the maintenance process for the data. It will be a GEO-tastic good time!

C3 MTUG Meeting

Jake Thompson, Radio System Manager, Anoka County
Reid Arnold, Device Sales Specialist - Mission Critical Devices, Accessories & LTE Devices, Motorola Solutions
Jason Wiehrich, Technical Sales Specialist Manager, Motorola Solutions, Inc.

This session will be the quarterly meeting of the Minnesota chapter of the Motorola Trunked Users Group. Attendees will hear a presentation on subscriber equipment roadmaps. All are welcome.

C4 Statewide CAD-to-CAD Interoperability Project

Julie Heimkes, Senior Consultant, Winbourne Consulting
Steve Tait, Regional Interoperability Coordinator, DPS/ECN
Judy Diehl, Central Region NG911 Chair, Stevens County
Ron Chase, Hennepin County Public Safety I/T, Hennepin County Emergency Management

This presentation will provide participants with an overview of the ECN sponsored CAD-to-CAD Interoperability project that was initiated in the Central ESB Region during the first quarter of 2019. Several other examples of CAD-to-CAD interoperability occurring at a local level will also be examined. The session will conclude with a discussion on the viability of implementing CAD-to-CAD interoperability on a statewide level.

C5 Including Interoperable Communications in All Exercises

Jennifer Lindberg, Exercise/Training Officer, Homeland Security and Emergency Management
Brad Winger, Communications and Warning Officer, State of Minnesota Homeland Security and Emergency Management

After Action Reports frequently cite communication failures yet communications training is frequently overlooked or saved for an infrequent communications-specific COMMEX. What if we incorporated communications training into other exercises? This session will explore incorporating communications as a collateral component of other exercises.

C6 IPAWS Committee Meeting

Trevor Hamdorf, Deputy Director of Public Safety, City of New Brighton

Attending the IPAWS Committee meeting is your chance to find out what is going on with alerts and warnings, as well as learning how to help shape warning policies in the State of Minnesota.

C7 Vendor Session (Intrepid Networks) Response

Glenn Branam, Senior Business Development Manager, Intrepid Networks

Response is a simple to use situational awareness solution that provides real-time location data on a feature rich map and rapid media sharing amongst team members all in one tool. It is invaluable for any dynamic operation when all the field and supervisory users must be aligned on a single electronic common operating picture. Intrepid Response is available on both web browser and native mobile smart device clients. Includes: Live location updates of multiple users and GPS tagged assets; Instant messaging among individuals and groups; Swift collection and sharing of text notes and media; Auto-navigation to users and static location markers; Combine multiple teams or organizations into a single operation; and Optional integration with Intrepid PTT (powered by ESChat), or carrier provided push-to-talk from Verizon or AT&T.

Session D - Tuesday, April 30, 2019 10:15 AM - 11:15 AM

D1 ARMER Radio Encryption

Chris Meier, Area Sales Manager, Motorola Solutions, Inc.
Dave Horn, Key Management Product Manager (PdM), Motorola Solutions, Inc.

Migration from legacy DES-OFB to AES, ideas for key management such as Over the Air Rekeying, and new encryption loading devices.

D2 Overcoming Location Challenges with Multiline Telephone Systems (MLTS)

Dan Craigie, Deputy Director, ECN

Today, many PSAPs struggle to locate callers in large campus and corporate environments due to non-compliance with the MN Statute stating that Multi-Line Telephone System (MLTS) owners must provide callback numbers and an emergency response location. This non-compliance may slow down response time to multi-level organizations such as schools, businesses, and assisted living centers. Join us for this session as we discuss going over these requirements and strategies for making local organizations compliant with MN statutes.

D3 IV&D Study Results

Brandon Larson, Radio Technician, City of St. Cloud
Micah Myers, IT Director, City of St. Cloud

The City of St. Cloud conducted a pilot project using Integrated Voice & Data (IV&D) that utilizes limited data on the ARMER system. City staff conducted the pilot using APX radios that have the IV&D features, GPS location, and Over the Air Programming (OTAP). City staff will discuss the final project results and potential uses/governance of IV&D.

D4 Evaluating Cell Service

Melinda Miller, Wireless Broadband Program Manager, DPS-ECN

Coverage is a primary goal for MN when it comes to the FirstNet initiative. This session is about the methods of testing for coverage, as well as the governance and standards of evaluating coverage. MN has expectations above and beyond the requirements put forth by the federal government. How will MN accomplish the coverage goals set forth in the State Plan?

D5 Neighboring State Interoperability

Jim Stromberg, ARMER Program Manager & Statewide Interoperability Coordinator, DPS-ECN
Joshua Ripp, WISCOM Program Manager, Wisconsin Department of Justice
Craig Marek, Manager, Kenora Central EMS/Fire Communications Centre
Chris Maiers, Statewide Interoperability Coordinator, State of Iowa

This session explores interstate land mobile radio interoperability. Discussion will include explaining what is working today, what our greatest challenges are, and what is being done to mitigate those challenges. This session will be of particular interest to border counties that may at some point engage in interstate mutual aid.

D6 ASL/Deaf & Hard of Hearing Awareness

Sara Kreiling, DeafBlind Services Specialist, Deaf and Hard of Hearing Services Division
Dustin Leslie, 9-1-1 Analyst, DPS-ECN

This course offers insight to Telecommunicators on how to communicate effectively using Text-to-9-1-1 with members of the deaf and hard of hearing community. A representative from the deaf and hard of hearing community will participate in this presentation to address the grammatical difference between American Sign Language (ASL) and English, and provide guidance to assist Telecommunicators in becoming proficient in texting with individuals whose native language is ASL.

D7 Vendor Session (RapidDeploy) CAD-to-CAD Interoperability and Shared CAD Systems

Brooks Shannon, Vice President of Product Management, RapidDeploy

Break down barriers between today's CAD, GIS, and stakeholder silos and work more closely than ever before by leveraging the power of the cloud. Learn how modern technology, coupled with public safety grade IP connectivity, can enable faster response, improve situational awareness, and protect first responders.

Session E - Tuesday, April 30, 2019 1:30 PM - 2:30 PM

E1 Roundtable Examples of Strong Partnerships

This facilitated round table discussion will focus on operational partnerships. Whether you are an agency with limited resources or a responder with extraordinary capabilities, communities will benefit from a strong partnership. In addition to traditional response agencies, non-traditional services such as GIS, public information officers and Emergency Management personnel have also become integral to a coordinated response. This session will illustrate successful partnerships that have been forged within selected Minnesota Emergency Communications Governance Regions.

E2 WBB Standards - What is Needed with FirstNet?

Tim Pierce, Senior Public Safety Advisor, First Responder Network Authority
Lesia Dickson, FirstNet Director – Field Operations, First Responder Network Authority

The FirstNet Authority has plans to issue a Deployable Guide, and a Priority Level Guide. What is it all about? Do we need additional standards or agreements to make the system work?

E3 800 Paging: What Works; What Are the Challenges?

Steve Olson, Instructor, Lake County and On Target Training and Consulting
Nathan Timm, Radio System Manager, Washington County Sheriff's Office
Tom Semmelroth, Administrator, Lead Electronic Systems Technician, St. Louis County Radio System
Chad Steffen, Patrol Officer, City of Red Wing and ARMER Administrator, Lower Sioux Indian Community
Brian Zastoupil, Radio Systems Coordinator , Red River Regional Dispatch Center

Discussion on current technology used for paging over ARMER. Presenters have in-field experience using 800-MHz paging equipment. Will also discuss on paging via APX radio in the field.

E4 Essential Project Management Skills for PSAP Personnel

Tom Klaban, Public Safety Consultant, Winbourne Consulting, LLC

Did your chief just assign you to be the Project Manager for the upcoming new CAD project? Has the panic set in yet? Learn from a project management expert the phases of a project and the basic skills and requirements needed to be a successful project manager.

E5 Exercising PSAP COOPs

Greg Hauser, Statewide Interoperability Coordinator, North Carolina Division of Emergency Management
Jill Bondhus, Administrator, Rice and Steele 911 Center
Erin Tufte, Director, Stearns County Emergency Management
Tom Egan, Communications Supervisor/ARMER System Administrator, Douglas County Sheriff's Office
Rick Fiedler, Sheriff, Wilkin County
Jason Karlgaard, Dispatch Supervisor, Otter Tail County Sheriff's Office
Judy Diehl, Central Region NG911 Chair, Stevens County
Chad Emery, Deputy Sheriff, Emergency Management and Sentence to Serve Coordinator, Cass County Sheriff’s Office

The majority of Minnesota PSAPs have now completed their initial COOP. However, this is just the beginning; training on and exercising that Plan is critical. While it is hoped you never have to activate your COOP, it is important to be prepared so you are not caught off-guard.
This breakout session will cover methods for exercising your Plan to help you determine shortcomings and successes. We will also discuss ways to train with everyday tasks.
PSAP personnel who have already completed a COOP exercise will be among the panelists ready to share their experience.

E6 IPAWS 2019: What is New Today?

Brian Choyka, Senior Regional Manager, OnSolve
Brian Toolan, Sr. Technical Account Manager, Everbridge

In 2016 the FCC set forth many new rules for wireless emergency alerts (WEA) that will enhance the way you can inform the public. Hear from the major Alert, Warning and Notification vendors about how their interfaces will change on May 1 to comply with new rules.

E7 Vendor Session (Aviat Networks) Network Migration to IP and Effective Ways to Deploy Higher Capacities

Said Jilani, Sr. Customer Solutions Architect, Aviat Networks
David Pike, Sergeant , Mower County Sheriff's Office

This session looks at the most common methods of migrating networks from TDM to IP and explores the considerations and benefits of each method. The session will focus on the use of higher modulation, wider channels and the use of multiple paths and examine which scenario is the most effective based on the topology, requirements and growth plans. The session will also examine the capacity plan side of network design and how best to design networks that can organically evolve.

Session F - Tuesday, April 30, 2019 2:40 PM - 3:40 PM

F1 The State of Public Safety Communications in Minnesota: Where Did We Come From and Where Are We at Now?

Steve Tait, Regional Interoperability Coordinator, DPS/ECN
Al Fjerstad, PSAP Manager/Deputy Emergency Management Director, Radio Systems Administration, Mille Lacs County Sheriff's Office
Tim Peterson, Communications Center Administrator, Blue Earth CountyBlue Earth County Sheriff’s Department
David Pike, Sergeant , Mower County Sheriff's Office

This facilitated roundtable discussion will highlight the advances in public safety communications that have occurred over the past decade. Improvements across all five lanes of the Interoperability Continuum (Governance, SOPs, Technology, Training & Exercises, and Usage) will be discussed. Representatives from a number of Regional Emergency Communications Boards (ECBs) and Emergency Services Boards (ESBs) will share some of their success stories and provide insight on the positive impact that these actions have had on public safety communication capabilities in their communities.

F2 Leveraging Grants

Marcus Bruning, Regional Interoperability Coordinator, Northern Minnesota, DPS ECN
Micah Myers, IT Director, City of St. Cloud
Judy Indrelie, Regional Programs Manager, Olmsted County Sheriff's Office
Tracey Fredrick, Radio Services Coordinator, Metropolitan Emergency Services Board
Dustin Leslie, 9-1-1 Analyst, DPS-ECN

Join us for a panel discussion regarding plan development for regional emergency communication grant requests. In the past, it has been recommended that regions have a 5-year plan for grant projects. Planning is important for sub-grantees in order to ensure they maximize their funding potential and that they spend down all of their awarded funds. Led by the ECN Grants Manager, this panel will include members who have been successful in their planning efforts and are willing to share their methods.

F3 Radio Programming Updates (Double Session)

Brandon Larson, Radio Technician, City of St. Cloud
Nathan Timm, Radio System Manager, Washington County Sheriff's Office

This session will cover features within the APX Customer Programming Software (CPS) that go above and beyond basic programming. Some features include: Bluetooth, Quick Call II paging, instant recall and conventional RSSI display. Attendees are encouraged to bring their programming computer and an APX subscriber to follow along during the session.

F4 Navigating the FirstNet Evaluation and Implementation Process

Melinda Miller, Wireless Broadband Program Manager, DPS-ECN

Coverage is a primary goal for MN when it comes to the FirstNet initiative. This session is about the methods of testing for coverage, as well as the governance and standards of evaluating coverage.

F5 GIS Training: How to Read Map Data

Norman Anderson, NG9-1-1 Project Manager, Geospatial Information Office

A brief and basic introduction to geographic information system (GIS). GIS is used to capture, store and analyze spatial information (location). How can the data be viewed? How is it being used in Next Generation 9-1-1?

F6 BCA Usage Case Study

Gary Kalstabakken, Product Manager, BCA
Jeff Schwiesow, Product Manager, BCA

From the moment a traffic stop is initiated law enforcement personnel from patrol to dispatch rely on technology to deliver timely and accurate information, to inform their actions, and do their jobs efficiently and safely. During this session, Bureau of Criminal Apprehension (BCA) product managers will use a fictional law enforcement scenario to demonstrate how BCA software tools can help you achieve those goals. The scenario will include searching systems from driving records to criminal history and show how the systems are integrated.

F7 Vendor Session (Venture Technologies, Inc.) Cyber Security - Protecting the Next Gen PSAP

Bill Hail, Sr. Public Safety Architect & Engineer, Venture Technologies, Inc.

Discuss various NG/ESInet deployments (Individual PSAP verse Hosted verse Hybrid models) and how to utilize industry "best practices" to secure the PSAP and Next Generation Core Services.

Session G - Tuesday, April 30, 2019 3:50 PM - 4:50 PM

G1 Shared Services Governance: Pros, Cons, Lessons Learned

This facilitated round table discussion will explore opportunities for collaboration and cooperation on shared public safety communications infrastructure. Current regional efforts highlighted will include shared dispatch operations and infrastructure, call handling equipment, CAD, logging, and continuity of operations considerations. Representatives from a number of regional ECB and ESBs will share some of their success stories and insight on the positive impact these initiatives have had on their communities, both financially and operationally.

G2 Evaluating Communications Unit (COMU) Resources & Developing a Plan for Their Use

Steve Tait, Regional Interoperability Coordinator, DPS/ECN
Keith Ruffing, Police Officer, Saint Peter Police Department
Dean Wrobbel, Fire Chief, St. Cloud Fire Department
Dan Anderson, Public Warning and Communications Coordinator, Hennepin County Emergency Management
David Pike, Sergeant , Mower County Sheriff's Office

This facilitated roundtable discussion will highlight the evolution of the state's Communications Unit (COMU) program over the past few years and explore some of the actions that can be implemented along all five lanes of the Interoperability Continuum (Governance, SOPs, Technology, Training & Exercises, and Usage) to take the program to the 'next level'.

G3 Radio Programming Updates (Double Session)

Brandon Larson, Radio Technician, City of St. Cloud
Nathan Timm, Radio System Manager, Washington County Sheriff's Office

This session will cover features within the APX Customer Programming Software (CPS) that go above and beyond basic programming. Some features include: Bluetooth, Quick Call II paging, instant recall and conventional RSSI display. Attendees are encouraged to bring their programming computer and an APX subscriber to follow along during the session.

G4 PSAP of the Future, Roundtable Discussion

How will FirstNet impact the PSAP and what should we be doing to prepare for "the PSAP of the future?" We will propose a scenario for attendees to play out an incident using FirstNet and other tools to showcase newer or upcoming technologies. The First Responder will have numerous sensors on his uniform, he will also have a voice-activated personal assistant named Simon.

G5 School Safety Efforts, Pilot Results

John Brosowsky, Vice President of Innovation, GeoComm
John Bryant, President and CEO, GeoComm

The Tri-County School Safety Pilot Project is a public safety initiative initiated by the Greater St. Cloud Public Safety Foundation and GeoComm in collaboration with local Tri-County area high schools, county 9-1-1 emergency dispatch centers, the City of St. Cloud PD along with Rave Mobile Safety.

The Tri-County School Safety Pilot project's primary objective is to provide the ability for better situational awareness, faster and improved responses to incidents, and overall enhanced safety in all high schools (and area learning centers) within five cooperating school districts located in Stearns, Benton, and Sherburne counties. This was made possible by providing:
Rave's Panic App to school personnel to increase the ease of calling 9-1-1 while alerting select administrators and Security Resource Officers (SROs)
GeoComm Dispatch Map software in 9-1-1 emergency dispatch centers along with integration to the RapidSOS Clearinghouse to display the more accurate wireless device location when compared with the typical wireless tower / GPS location coordinates
2D indoor map data layers of select high schools that display room numbers and names, entrance locations and door numbers, and the overall school layouts for use in GeoComm's Dispatch Map software

Our ultimate goal is to help save lives and protect property through location-based solutions to those individuals on the frontlines - the telecommunicators, dispatchers and first responders - working every day to keep communities safe.

G6 IPAWS SOP, Template Development and Testing

John Dooley, IPAWS Program Manager, DPS-ECN

You have your IPAWS alerting authority, but haven't documented the; why, when or who in your organization would use it, and what to do after the message is sent. This session takes you through a comprehensive Standard Operating Procedure (SOP) that you can tailor to your needs. It is written to address the requirements of both the Emergency Management Accreditation Program (EMAP) and NENA Drills and Exercises Information Documents; writing templates to tailor messages to the known hazards in your jurisdiction; working with the Joint Interoperability Test Command (JITC) laboratory to practice your procedures; and testing your system through both live and test environments.

G7 Vendor Session (RapidSOS) Thousands of PSAPs are Receiving Lifesaving Device Location and Data from Smartphones; Is Yours?

Keith Viveiros, Customer Sucess Manager, RapidSOS

PSAPs have been promised major improvements associated with 9-1-1 calls: more accurate location information, location-based call routing, multimedia to the PSAP, and much more. Citizens, reliant on smartphones and other IoT devices, expect their data to be available to public safety in an emergency. This session looks at how PSAP managers, supervisors and telecommunicators can utilize data from a LIS (Location Information Server) and ADR (Additional Data Repository) in their PSAP workflow. By analyzing real-life case studies, 9-1-1 professionals will leave with a new understanding of the possibilities of Device based location and additional data.

Session H - Wednesday, May 1, 2019 8:00 AM - 9:30 AM

H1 CASE STUDY: Merrimack Valley Residential Gas Explosions

Melissa Nazzaro, Statewide Interoperability Coordinator, Commonwealth of Massachusetts, Executive Office of Public Safety and Security
Richard Fiske, Director of 911 PSAP Operations, Massachusetts State 911 Department

On Sept. 13, 2018, the over-pressurization of a low pressure natural gas line servicing over 8,500 meters in the Merrimack Valley region of Northeast Massachusetts resulted in a series of fires and explosions that literally shook three communities. This no-notice event tested every aspect of emergency communications, mutual aid and response plans in the region and state, including the Commonwealth's newly deployed NG911 system. Massachusetts is one of the only states with a true statewide i3 Next Generation 911 system. The system was fully deployed in early 2018, and the 911 Telecommunicators on duty during the gas explosions were put through the paces with an unprecedented surge of simultaneous and consecutive 911 calls from three different jurisdictions. In the hours and days that followed, the incredible response of public safety agencies from across the Commonwealth, and from neighboring states, tested the ability to coordinate, rapidly deploy, and effectively use available emergency communications resources.

Session I - Wednesday, May 1, 2019 9:45 AM - 11:15 AM

I1 CASE STUDY: Hurricane Florence, North Carolina

Greg Hauser, Statewide Interoperability Coordinator, North Carolina Division of Emergency Management

The State of North Carolina was hit with its worst natural disaster in recorded history on September 14, 2018. The lessons learned, specifically in the communications section, provided tactical communicators, PSAPs, and radio system professionals with an immense amount of valuable information to prepare for the next time an uninvited guest arrives on shore.

In the days leading up to the landfall of Hurricane Florence, North Carolina Emergency Management assembled the State Emergency Response Team (SERT). The Communications Unit of the SERT was put together to prepare for, respond to, and recover from communications problems due to this disaster.

This Case Study will cover communications-based actions during the planning, response, and recovery phase of a major disaster. It will address statewide radio system performance, backups, failures, lessons learned, PSAP planning, backup processes, limitations, and Telecommunicator well-being issues faced during a major disaster.

Finally, the session will speak on overall ESF2 (Emergency Support Function 2 - Communications) actions during an event of this size.